Refund policy

This policy is part of our terms of sale. Nothing in it limits your rights under the Australian Consumer Law.

If you can't come

We don't give refunds or exchanges for change of mind, including when you can't come to a session. You can send your ticket to a friend instead, through the website, before the session starts.

If we cancel a session

You get a full refund, booking fees included. It happens automatically, and we email you when it's done.

If we postpone a session

Your tickets are good for the new date. If you can't make it, contact us before the new date for a full refund, booking fees included.

Your rights under the Australian Consumer Law

Our tickets come with guarantees that can't be excluded under the Australian Consumer Law. If there's a major problem with a session, such as it not going ahead as described, you're entitled to a refund. For a smaller problem, we'll put it right or give you a refund.

How refunds work

• To ask for a refund, email or call us with your booking reference. Refunds aren't made through the website.
• Refunds go back to the card or account you paid with. They usually appear within 5 to 10 business days.
• A refunded ticket stops working straight away.
• If you used a loyalty reward and the booking is refunded in full, the reward is given back, as long as it hasn't expired.

Contact us

Email info@thirdeyecinema.com.au or call 0451 412 478.

Third Eye Cinema Pty Ltd, ABN 49 695 746 359.